Refund and Returns Policy
Refund and Return Policy
Last Updated: 15/11/2024
At Funky Prints, we are dedicated to providing high-quality, custom-printed products tailored to your specifications. Please read our refund and return policy carefully before placing your order.
Return Policy
- All custom-printed products are non-returnable and non-refundable.
- Due to the unique nature of personalized items, they cannot be resold or repurposed for other customers.
Exceptions
We may only offer a replacement or refund in the following cases:
- The product received is defective or damaged.
- There is a printing error caused by us that does not match the approved design or order specifications.
In such cases, please contact us within 7 days of receiving your order at support@funky-prints.shop with:
- Proof of purchase.
- Clear photos of the defect or error.
Refund Process
- Once your request is reviewed and approved, we will notify you via email.
- If approved, we will process a refund to your original payment method within 7 business days.
Shipping Returns
- If a replacement is approved, we may cover the return shipping costs. Details will be provided upon approval.
- For defective items, you may need to return the product to us. We recommend using a trackable shipping service.
Support
For questions or concerns related to returns or refunds, please contact us at:
- Email: support@funky-prints.shop
- Phone: +201014640299